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Quiz 2026 Huawei High-quality H21-287_V1.0 Cert Exam

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q85-Q90):

NEW QUESTION # 85
Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?

A. Omni-channel Continuity
B. Call Transfer
C. Voicemail
D. IVR Self-Service

Answer: A

NEW QUESTION # 86
What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?

A. It is the oldest codec and has the widest compatibility.
B. It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
C. It is only used for video calls.
D. It uses the most bandwidth, guaranteeing the best quality.

Answer: B

NEW QUESTION # 87
Which AICC feature is designed to prevent an agent from being overwhelmed by automatically limiting the number of simultaneous interactions they receive?

A. The IVR self-service menu.
B. The call recording system.
C. The "Do Not Disturb" button on the UAP.
D. Workload Management within the ICD.

Answer: D

NEW QUESTION # 88
When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A. The time of day the agent works.
B. The brand of the agent's headset.
C. The operating system of the agent's computer.
D. The overhead of VPN tunneling and the potential for packet loss on the home internet connection.

Answer: D

NEW QUESTION # 89
What is the primary function of a "hunt group" in contact center routing?

A. To manage outbound dialing campaigns.
B. To record calls for a specific group of agents.
C. To provide background music for callers on hold.
D. To define a set of agents or queues that can be targeted by a single pilot number.

Answer: D

NEW QUESTION # 90
......

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