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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q188-Q193):

NEW QUESTION # 188
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

A. Your hardware model form contains a good model number, but a badly formatted model name
B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
C. The hardware model content has not yet been downloaded from the Content Service
D. You have opted out of the ServiceNow Content Service
E. A normalization rule for the hardware model does not exist in the Content Service

Answer: B,C,E

Explanation:
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3 Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. This means that the normalization process could not find a matching rule in the Content Service for those models3 The potential causes of this are34:
The hardware model content has not yet been downloaded from the Content Service. The Content Service is updated periodically with new and updated rules for hardware models. You need to download the latest content from the Content Service to ensure that your models are normalized with the most accurate and complete information. You can download the content manually or schedule it to run automatically.
Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service. The three key fields are Name, Manufacturer, and Model number. If any of these fields are missing, incorrect, or inconsistent with the data in the Content Service, the normalization process will fail to find a matching rule. You need to review and correct the data in these fields to ensure that they match the data in the Content Service.
A normalization rule for the hardware model does not exist in the Content Service. The Content Service may not have a rule for some hardware models, especially if they are new, rare, or custom-made. In this case, you can create a custom rule for the hardware model in the Hardware Model Normalization Rules module, or submit a request to the Content Service team to add a rule for the hardware model.
References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow 3: Model Management tab - ServiceNow 4: Troubleshoot hardware model normalization - ServiceNow

NEW QUESTION # 189
Which applications are required to perform a blind audit of your asset inventory?

A. ITSM Asset Management and ServiceNow Agent mobile app
B. ITSM Asset Management and ServiceNow My Assets mobile app
C. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
D. Hardware Asset Management (HAM) and Software Asset Management (SAM)
E. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

Answer: E

NEW QUESTION # 190
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

A. inventory_admin
B. procurement_user
C. itil
D. discovery_admin
E. asset

Answer: C

Explanation:
The itil role enables the user to perform actions related to incident, problem, change, and configuration management. This role is part of the ITIL framework, which is a set of best practices for delivering IT services. According to the ServiceNow documentation1, the itil role can do the following:
Create and update incidents, problems, and change requests
View configuration items (CIs) and their relationships
Add comments and work notes to tasks
Approve or reject change requests
Close resolved incidents and problems
Reopen closed incidents and problems
The other roles listed in the question have different functions and permissions. For example, the procurement_user role can request and track hardware purchases2, the inventory_admin role can manage stockrooms and transfer orders3, the discovery_admin role can configure and run Discovery to populate the CMDB4, and the asset role can view and edit asset records5.

NEW QUESTION # 191
Why may users request loaner assets even when the requested asset is not available in the local stockroom?

A. The wait-listed loaner asset requests provide visibility to streamline internal transfer order flows.
B. The wait-listed loaner asset requests provide visibility to the demand for loaner orders.
C. The request automatically creates a purchase order to obtain the assets from a vendor.
D. The request creates an automatic transfer order to move assets from a warehouse with in stock assets.

Answer: B

Explanation:
According to the ServiceNow Hardware Asset Management documentation, a loaner asset is a temporary asset that is provided to a user for a specific period of time, such as when their primary asset is being repaired or replaced1. Users can request loaner assets from the Service Catalog, where they can select the type, quantity, and duration of the loaner asset they need2. If the requested asset is not available in the local stockroom, the request is wait-listed until the asset becomes available3. Users may request loaner assets even when the requested asset is not available in the local stockroom because the wait-listed loaner asset requests provide visibility to the demand for loaner orders. This visibility helps the asset managers to plan and optimize the loaner asset pool, as well as to identify and address any gaps or bottlenecks in the loaner asset fulfillment process.
The other options are not correct because:
* The request does not create an automatic transfer order to move assets from a warehouse with in stock assets. Transfer orders are created manually by the stock manager to move assets between stockrooms.
* The wait-listed loaner asset requests do not provide visibility to streamline internal transfer order flows.
Transfer order flows are managed by the stock manager using the Transfer Order Management module.
* The request does not automatically create a purchase order to obtain the assets from a vendor. Purchase orders are created manually by the procurement manager to order assets from vendors.
References:
* ServiceNow Hardware Asset Management: Loaner Asset Requests
* ServiceNow Hardware Asset Management: Request a loaner asset
* ServiceNow Hardware Asset Management: Waitlist a loaner asset request
* [ServiceNow Hardware Asset Management: Asset Reservations and Loaner Asset Requests]
* [ServiceNow Hardware Asset Management: Transfer orders]
* [ServiceNow Hardware Asset Management: Transfer Order Management]
* [ServiceNow Hardware Asset Management: Purchase orders]

NEW QUESTION # 192
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

A. Model number
B. Display name
C. Model category
D. Asset tracking unit
E. Asset tag

Answer: A

Explanation:
Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.
Hardware model normalization uses the data from the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized information for thousands of hardware models1.
The key attribute in the model record that hardware model normalization uses to normalize inconsistent manufacturers and product names is the model number12.
The model number is a unique identifier for a specific product or model that is assigned by the manufacturer12. It is based on the United Nations Standard Products and Services Code (UNSPSC), which is a global classification system for products and services23.
Hardware model normalization compares the model number of the model record with the model number of the Hardware Model Normalization Content Service record and updates the model record with the normalized information, such as display name, manufacturer, product, and device type12.
The other options are not the key attribute that hardware model normalization uses to normalize inconsistent manufacturers and product names. The asset tag, the display name, the model category, and the asset tracking unit are either not unique or not based on the UNSPSC.
References:
1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow
2: Hardware Asset Management overview - ServiceNow - Now Support
3: Product Documentation | ServiceNow
4: Automation Simplifies Hardware Asset Management - ServiceNow Blog

NEW QUESTION # 193
......

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